Purpose and Scope of This Cookie Policy
This Cookie Policy explains how Royale Lounge Casino uses cookies, local storage, session storage and similar technologies when you visit https://royale-lounge-casino-uk.com/. It describes what these technologies do, when consent is required, how information collected through them may be used and how you can control your preferences.
Royale Lounge is operated by Grace Media (Gibraltar) Limited, a company registered in Gibraltar under company number 120628. Its registered office is at Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, Gibraltar. The operator is licensed and regulated by the UK Gambling Commission under account number 57869 and remote licence reference 057869-R-334655-009.
This policy applies to visitors and registered customers accessing the website from the United Kingdom. It should be read together with the Royale Lounge Privacy Policy, Terms and Conditions and responsible gambling information.
Legal Framework
The use of cookies and similar technologies is governed by the Privacy and Electronic Communications (EC Directive) Regulations 2003, commonly known as PECR, as amended by the Data (Use and Access) Act 2025. Any personal data collected through these technologies is also processed under the UK General Data Protection Regulation and the Data Protection Act 2018.
Under these rules, non-exempt technologies must not be activated until the visitor has received clear information and given valid consent. Consent must be freely given, specific, informed and expressed through a clear affirmative action. Continuing to browse the website does not by itself constitute consent.
Certain technologies may operate without consent where they are strictly necessary to provide a service requested by the user or where another applicable statutory exemption covers their use. Royale Lounge still provides information about these technologies and limits their operation to the relevant purpose.
What Cookies and Similar Technologies Are
A cookie is a small text file stored by a website on a computer, smartphone, tablet or other connected device. Cookies can recognise a browser, retain selected preferences, protect a session and provide information about how a service is being used.
Royale Lounge may also use technologies that perform comparable functions:
- Local storage saves information in the browser and may retain it after the browser has been closed.
- Session storage keeps information for the current browser tab or browsing session.
- Pixels and tags record actions such as viewing a page or following a permitted promotional link.
- Software development kits may support similar functions when services are accessed through a mobile application.
- Device identifiers can help protect accounts, detect suspicious activity and remember consent choices.
References to cookies in this policy include these comparable storage and access technologies unless the context requires otherwise.
Types of Cookies Used by Royale Lounge
Strictly Necessary Cookies
Strictly necessary cookies support core functions that cannot be provided reliably without storing or accessing information on your device. They may be used to maintain a secure session, balance website traffic, remember privacy selections, prevent repeated form submissions and protect the service against malicious activity.
These technologies may also support account authentication, payment security, fraud detection, age and identity checks, anti-money laundering controls and the enforcement of account restrictions. They are used only where necessary to provide the requested service or meet an applicable legal or regulatory duty.
Strictly necessary cookies cannot normally be disabled through the Royale Lounge consent controls. You may block them in your browser, but doing so can prevent account access, payments, security checks or other essential functions from working correctly.
Functional and Preference Technologies
Functional technologies remember choices made during a visit. They can retain interface preferences, recognise that a promotional message has been dismissed and preserve the status of an interactive website feature.
Where a functional technology is not strictly necessary or otherwise exempt, it is activated only after consent. Refusing this category should not prevent access to basic information, although some personalised interface features may no longer operate as expected.
Security and Regulatory Technologies
Royale Lounge may use storage and access technologies to protect customers and comply with gambling regulation. Depending on the service being used, these technologies can help to:
- identify repeated failed sign-in attempts and protect an account against unauthorised access;
- detect unusual device, session or transaction patterns associated with fraud, collusion or payment abuse;
- support age, identity and location controls where required;
- apply time-outs, self-exclusion measures, account restrictions and safer gambling controls;
- maintain records needed for regulatory investigations and dispute handling;
- prevent a restricted or self-excluded customer from bypassing account controls.
The legal basis for related personal data processing may include compliance with a legal obligation, performance of the customer contract, recognised legitimate interests in crime prevention and safeguarding, or another basis permitted under UK data protection law. A cookie exemption under PECR and a lawful basis under the UK GDPR are assessed separately.
Analytics and Performance Cookies
Analytics technologies may be used to measure website traffic, identify technical errors and understand how pages perform. Information may include visited pages, referral source, approximate location, browser type, device category and interaction with website features.
Analytics cookies requiring consent remain disabled unless you accept them. Where an applicable low-risk statutory exemption permits analytics without consent, Royale Lounge will use only the information necessary for statistical improvement, provide clear information about the processing and offer an accessible way to object or opt out.
Advertising and Attribution Cookies
Advertising technologies may measure whether a permitted campaign led to a visit or account registration, control how often an advert is displayed and help prevent marketing from reaching inappropriate audiences. They may involve identifiers shared with an authorised advertising or attribution provider.
Royale Lounge does not activate non-exempt advertising cookies before consent. Rejecting this category does not prevent you from accessing the website, but advertising shown elsewhere may be less relevant and campaign reporting may be less precise.
Gambling advertising must not be directed at anyone under 18, a self-excluded customer or a person who has withdrawn the relevant marketing permission. Cookie consent does not replace any separate consent required for email, SMS or other direct marketing.
Website Storage Records
The Royale Lounge website interface uses the following first-party browser storage records. The exact record visible on a device can depend on the page visited and the features used.
| Technology or record | Purpose | Typical duration | Category |
|---|---|---|---|
| litespeed_docref | Temporarily retains referral information while optimised website resources are loaded. | Stored in session storage and removed after use. | Strictly necessary |
| bonusPopupClosed_prod | Remembers that the visitor has closed a promotional pop-up so that it is not shown repeatedly. | Retained in local storage until deleted through browser controls or replaced by the website. | Functional |
| Records beginning royale-lounge-casino-uk.com|bonus-scarcity| | Retain the state of promotional card features, including countdown information, between page views. | Retained in local storage until overwritten, removed by the website or cleared by the visitor. | Functional |
Royale Lounge periodically reviews its website storage and removes records that are no longer required. If new analytics, advertising or third-party technologies are introduced, the relevant information and consent controls must be updated before those technologies are activated.
Session and Persistent Cookies
Session cookies normally expire when the browser or relevant tab is closed. Persistent cookies remain for a defined period or until they are deleted. Local storage can remain on a device without a fixed browser expiry, so it may need to be removed manually through browser settings.
Royale Lounge selects retention periods according to the purpose of each technology. A record must not remain for longer than is reasonably necessary to provide the function, meet a legal obligation, protect an account or document a valid privacy choice.
First-Party and Third-Party Technologies
First-party technologies are set by Royale Lounge Casino or by a service acting directly on its behalf. Third-party technologies are controlled by another organisation, such as a payment provider, game supplier, security service, analytics provider or advertising platform.
Where a third party processes information on behalf of Royale Lounge, appropriate contractual and security requirements apply. Where that organisation determines its own purposes, it is responsible for explaining its processing and respecting your privacy choices.
A standard link to an external website does not give Royale Lounge control over cookies used after you leave this website. You should review the cookie and privacy information provided by the external service before using it.
Information Collected Through Cookies
Depending on the technology and the way the website is used, the following information may be collected:
- IP address and approximate geographic area;
- browser, device, operating system and language settings;
- session identifiers and authentication status;
- pages viewed, navigation route and interaction events;
- referring website or campaign identifier;
- privacy preferences and consent records;
- security events, failed sign-in attempts and suspected fraudulent activity;
- account or customer identifiers where the visitor is signed in;
- safer gambling restrictions and account protection status where necessary.
Cookie information may become personal data when it identifies a person directly or can reasonably be linked to an account, device or other information held by the operator.
How Cookie Information Is Used
Royale Lounge may use information obtained through cookies and similar technologies to operate the website, maintain account security, complete requested transactions, retain privacy choices, investigate technical faults and comply with gambling, financial crime and consumer protection requirements.
Where consent has been obtained, the information may also be used to measure website performance, personalise permitted features and assess advertising effectiveness. Data collected for one purpose will not be reused for an incompatible purpose without an appropriate legal basis and any consent required by PECR.
Your Cookie Choices
When consent is required, you must be able to accept or reject non-essential technologies through clear controls. Rejecting must be as straightforward as accepting. Optional categories must not be selected in advance.
You may change or withdraw your choice at any time through the cookie settings control displayed on the website. Withdrawal applies to future storage and access. It does not make processing carried out before withdrawal unlawful.
You can also use your browser settings to view, block or delete cookies and local storage. Common controls allow you to:
- block all cookies or only third-party cookies;
- delete existing cookies and site data;
- clear local and session storage;
- receive a warning before a cookie is stored;
- prevent cross-site tracking;
- remove permissions for a specific website.
Browser-level blocking may remove the consent record itself. If that happens, the website may ask for your preferences again. Blocking essential technologies can also interfere with sign-in, account security, payment processing and responsible gambling controls.
Automated Decisions and Profiling
Cookie data may contribute to automated monitoring used to identify security risks, suspected fraud, money laundering indicators or possible gambling-related harm. Where an automated decision produces a legal or similarly significant effect, Royale Lounge will apply the safeguards required by UK data protection law. These may include human review, an opportunity to provide relevant information and a way to challenge the outcome.
Cookie consent does not mean that you consent to every form of profiling. Each processing activity must have its own lawful basis and must remain proportionate to its stated purpose.
International Data Transfers
Grace Media (Gibraltar) Limited is established in Gibraltar, and some approved service providers may process information outside the United Kingdom. Where cookie-related personal data is transferred internationally, Royale Lounge applies the transfer rules contained in UK data protection law.
Safeguards may include UK adequacy regulations, the International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful transfer mechanism. Additional technical and organisational measures are applied where required by the level of risk.
Data Security and Retention
Royale Lounge uses proportionate technical and organisational safeguards to protect cookie-related information against unauthorised access, alteration, disclosure or loss. Controls may include encrypted transmission, restricted staff access, authentication measures, security monitoring and contractual obligations for service providers.
Retention depends on the purpose of the information. Consent records may be kept for a reasonable period to demonstrate compliance. Security and regulatory records may be retained for longer where required by gambling regulation, anti-money laundering legislation, dispute resolution or legal claims. Information is deleted or anonymised when continued identification is no longer necessary.
Children and Underage Gambling
Royale Lounge Casino is strictly for persons aged 18 or over. The service is not intended for children, and Royale Lounge does not knowingly use cookies to build advertising profiles about anyone under 18.
If the operator becomes aware that information has been associated with an underage user, it will investigate the matter, restrict access where appropriate and delete information unless retention is required for safeguarding, fraud prevention, regulatory reporting or another legal obligation.
Your Data Protection Rights
Where cookie information constitutes personal data, you may have the right to request access, correction, erasure, restriction or portability. You may also object to certain processing, withdraw consent and challenge a qualifying automated decision.
These rights are not absolute. Royale Lounge may retain or continue processing information where this is necessary to comply with gambling regulation, anti-money laundering duties, legal claims, security requirements or another lawful exemption.
You may submit a privacy request through the Royale Lounge Casino contact page or through the operator’s published support service. Written correspondence may be addressed to Grace Media (Gibraltar) Limited, Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, Gibraltar.
Complaints
If you believe cookies or related personal data have been used unlawfully, contact Royale Lounge first and provide enough information for the matter to be investigated. The operator will acknowledge, assess and respond to a data protection complaint in accordance with applicable UK requirements.
You may also complain to the Information Commissioner’s Office, the independent authority responsible for enforcing UK data protection and electronic communications law. Contacting the operator or the ICO does not affect any other legal remedy available to you.
Changes to This Cookie Policy
Royale Lounge may revise this policy when website technology, service providers, regulatory requirements or processing purposes change. Material changes affecting consent will be presented clearly, and renewed consent will be requested where the previous choice no longer covers the new use.
The website’s storage technologies and consent mechanism are reviewed regularly to confirm that optional technologies remain disabled until permitted, retention periods are proportionate and visitors can withdraw consent as easily as they gave it.