Royale Lounge Licence Information
Royale Lounge provides remote gambling services under a regulated operating structure intended to protect players and ensure compliance with applicable gambling, financial crime, consumer protection and data protection legislation. This page identifies the legal entity responsible for the casino, its regulatory authorisations and the principal compliance standards governing its UK-facing services.
Players should review this information together with the current Terms and Conditions, Privacy Policy, bonus rules and responsible gambling provisions before registering, depositing funds or using any gambling product.
Operator and Company Details
Royale Lounge is operated by Grace Media (Gibraltar) Limited, a company incorporated and registered in Gibraltar under company number 120628. Its registered and head office address is Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, Gibraltar.
- Trading name: Royale Lounge
- Legal operator: Grace Media (Gibraltar) Limited
- Company registration number: 120628
- Country of incorporation: Gibraltar
- Registered office: Sovereign Place, 117 Main Street, Gibraltar, GX11 1AA, Gibraltar
- UK Gambling Commission account number: 57869
- Current remote licence reference: 057869-R-334655-009
The operator’s current regulatory status and authorised activities can be checked independently in the UK Gambling Commission Public Register.
Licensing and Regulatory Authorities
Great Britain
Grace Media (Gibraltar) Limited is licensed and regulated by the UK Gambling Commission under account number 57869. Its active remote operating permissions are recorded under licence reference 057869-R-334655-009.
The authorisation includes the following remote activities:
- remote casino gambling;
- remote bingo;
- remote gambling software;
- remote general betting on real events;
- remote general betting on virtual events.
The remote casino and bingo permissions have been active since 9 March 2022. The gambling software permission has been active since 14 May 2024, while the real-event and virtual-event betting permissions have been active since 13 June 2025.
Gibraltar
The operator is also licensed in Gibraltar by the Gibraltar Government and regulated by the Gibraltar Gambling Commissioner under remote gambling licence RGL No. 125. Gambling software supplied by Grace Media (Gibraltar) Limited is regulated in Gibraltar under RGL No. 118.
These authorisations do not remove the operator’s obligation to comply with the laws and regulatory requirements applicable in each territory where its services are lawfully provided.
Territory and Eligibility
Royale Lounge is intended for adult customers located in territories where its services may lawfully be offered. For customers in England, Scotland and Wales, the relevant regulatory framework is established by the Gambling Act 2005, the Licence Conditions and Codes of Practice and other requirements issued by the UK Gambling Commission.
The UK Gambling Commission regulates commercial gambling in Great Britain. Access from Northern Ireland or another jurisdiction remains subject to the laws of that jurisdiction, the operator’s applicable licence and the current Royale Lounge Terms and Conditions. Registration or access may be refused where gambling is prohibited or where the operator is not authorised to accept customers.
Age Restriction and Identity Verification
Royale Lounge services are strictly limited to persons aged 18 or over. A person under 18 must not register an account, deposit money or participate in any gambling activity. The operator may use electronic databases, identity documents and other lawful verification methods to confirm a customer’s name, date of birth, residential address and eligibility to gamble.
An account may be restricted or closed if the information provided is inaccurate, incomplete or cannot be verified. Any suspected use of the service by a minor must be investigated in accordance with the operator’s regulatory duties and applicable law.
AML and KYC Compliance
Grace Media (Gibraltar) Limited is required to maintain risk-based anti-money laundering and counter-terrorist financing controls. These controls support compliance with the Proceeds of Crime Act 2002, the Terrorism Act 2000, the Money Laundering Regulations 2017 and relevant regulatory guidance.
Know Your Customer checks may include:
- verification of identity, age and residential address;
- confirmation that a payment method belongs to the registered account holder;
- assessment of the customer’s activity and transactional risk;
- source of funds or source of wealth enquiries where proportionate;
- screening against sanctions, politically exposed person and adverse information records;
- ongoing monitoring for unusual, inconsistent or potentially suspicious transactions.
Players may be asked to provide a passport, driving licence, proof of address, payment evidence, bank statement or other relevant documentation. Requests are assessed according to the circumstances and regulatory risk. Pending completion of required checks, the operator may restrict deposits, gambling activity, withdrawals or access to an account.
Royale Lounge must not be used to transfer funds between payment methods, conceal the origin of money or facilitate unlawful activity. Where legally required, suspicious conduct may be reported to the appropriate authority without prior notice to the customer.
Protection of Personal Data
Personal data relating to UK customers must be processed in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and other applicable privacy legislation. Information should be collected only for specified purposes, including account administration, identity verification, transaction processing, fraud prevention, regulatory compliance, safer gambling monitoring and customer support.
Appropriate technical and organisational safeguards include:
- encryption of information transmitted through the service;
- controlled access to customer and payment records;
- authentication and security monitoring measures;
- contractual safeguards for authorised service providers;
- retention schedules based on legal and regulatory requirements;
- procedures for identifying, investigating and reporting qualifying data breaches.
Customer information may be disclosed to regulators, law enforcement bodies, payment providers, identity verification services, fraud prevention agencies and other authorised processors where there is a lawful basis. Personal data must not be sold or used for unrelated purposes without an appropriate legal basis.
Customers may exercise applicable rights relating to access, correction, erasure, restriction, objection and data portability. Some information cannot be deleted immediately where continued retention is required for gambling regulation, anti-money laundering, taxation, dispute resolution or legal claims.
Responsible Gambling Principles
Royale Lounge is required to provide gambling as an adult leisure activity and to take proportionate steps to identify and reduce the risk of gambling-related harm. Marketing communications must not target minors, self-excluded individuals or persons who have withdrawn the necessary consent.
Available safer gambling controls should include:
- deposit and other financial limits;
- account history and transaction information;
- reality checks and session reminders;
- temporary time-outs;
- self-exclusion from the operator’s services;
- participation in the GAMSTOP national online self-exclusion scheme.
Customers should set affordable limits, avoid chasing losses and never gamble using money required for essential expenses. Gambling should not be treated as a source of income. Anyone concerned about their gambling can obtain confidential information and support through GambleAware.
Fairness and Account Administration
Games and betting products must be supplied and operated in accordance with applicable technical standards. Material rules, eligibility requirements and promotional conditions must be made available before a customer commits to an offer or gambling transaction.
The operator may investigate suspected fraud, collusion, payment abuse, duplicate accounts, bonus misuse or other breaches of its Terms and Conditions. Any restriction, suspension or closure must be handled consistently with the contractual terms, applicable consumer law and the operator’s regulatory responsibilities.
Complaints and Dispute Resolution
A customer who disagrees with an account decision, payment outcome, application of promotional terms or gambling transaction should first submit a formal complaint directly to Royale Lounge through its published support channels.
- Provide the registered account details, a clear description of the issue and relevant dates.
- Include transaction references, screenshots, correspondence and any terms relied upon.
- Allow the operator to investigate the complaint through its internal procedure.
- Request a final response if the complaint remains unresolved.
- Refer an eligible dispute to the appointed independent ADR provider after completing the internal process.
The operator must seek to resolve a formal complaint, or confirm that no resolution can be reached, within a maximum period of eight weeks. Eligible unresolved transactional and contractual disputes may then be referred to eCOGRA, an independent Alternative Dispute Resolution provider approved by the UK Gambling Commission and listing Royale Lounge among the supported gambling sites.
The UK Gambling Commission supervises regulatory compliance but does not normally determine individual customer claims or award compensation. Suspected regulatory breaches may be reported to the Commission separately. Use of ADR does not remove any right a customer may have to pursue a claim before a court of competent jurisdiction.
Verification of Licence Information
Licences, corporate details and regulatory permissions may be amended, replaced, suspended or withdrawn. Players should therefore verify the current status of Grace Media (Gibraltar) Limited in the official UK Gambling Commission register before opening an account or depositing funds.
Royale Lounge remains responsible for operating within the scope of its active permissions, maintaining adequate compliance controls and treating customers fairly under applicable law. Holding a licence does not guarantee individual gambling outcomes, but it establishes enforceable standards for operational conduct, player protection and regulatory accountability.